Our newest ebook is now in production:
Call Center English
Call centers want you to help their callers quickly and with specific language. There's no time for long conversations. You only need to know the English related to your callers' issues.
Here's some of what you will learn from Call Center English:
The qualities of successful call center agents
Greeting the caller
Knowing your clients' products and services
Listening to your callers
Asking the right questions
Gaining trust and customer confidence
Confirming call resolution
Work in an English language call center and get paid more! You'll need to know call center specific English, but not how to carry on long conversations.
We can let you know when this book is published!