Our newest ebook is now in production:

Call Center English

Call centers want you to help their callers quickly and with specific language. There's no time for long conversations. You only need to know the English related to your callers' issues.

Here's some of what you will learn from Call Center English:

• The qualities of successful call center agents

• Greeting the caller

• Knowing your clients' products and services

• Listening to your callers

• Asking the right questions

• Gaining trust and customer confidence

• Confirming call resolution

Work in an English language call center and get paid more! You'll need to know call center specific English, but not how to carry on long conversations.

We can let you know when this book is published!